Topics

• 

  Guard against scams and phishing

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  • Spotting and avoiding scams
    • Stay Scam-Safe This Valentine’s Day: Tips to avoid seasonal and preorder scams
    • Stay Scam-Safe: Beware of Fake Ad Verifications on Carousell
    • Pre-Order Scams: What You Need to Know
    • Beware of Fake Remitly Payment Requests Asking for Transfer Fees Before Claiming Payments
    • 🚫 Don’t Fall for the “Commission + Pa-Abono Rider” Scam
    • How a Phishing Scam Tricks You: A Step-by-Step Example
    See all 28 articles
  • Scam advisories
    • [Singapore] Police advisory on phishing scams involving fake buyers
    • [Singapore] Local Trends And Safety Advisories
    • [Hong Kong] Local Trends and Safety Advisories
    • [Taiwan] Local Trends and Safety Advisories
    • [Malaysia] Local Trends and Safety Advisories
    • [Philippines] Local Trends and Safety Advisories
  • Carousell's efforts in keeping the marketplace safe
    • How Carousell Protects You From Scams
    • [Announcement] Carousell is taking measures to cease the sale of SUPER JUNIOR and SEVENTEEN concert tickets in Singapore
    • How Carousell has been working to keep our users safe
    • Announcement: measures to combat phishing scams
  See all 3 sections
• 

  My account

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  • Sign up and login
    • Can I have more than one Carousell account?
    • How do I sign up for a Carousell account?
    • Is Carousell available in my country?
  • Account restriction, suspension and deactivation
    • Account Enforcement Policy
    • My account is wrongfully suspended, how do I appeal?
    • How do I delete my Carousell account?
    • Why is my account restricted or suspended?
    • How do I login to my Carousell account?
    • How do I logout of my Carousell account?
    See all 8 articles
  • Account verification
    • Verifying my mobile phone number
    • What is a trusted device?
    • I'm unable to receive or use the login verification code
    • I did not receive the mobile verification code
    • How do I verify my email address?
    • I did not receive the verification email
    See all 8 articles
  • Profile management
    • Professional Accounts
      • [Singapore] Professional accounts on Carousell
      • [Hong Kong] Professional accounts on Carousell
      • [Philippines] Professional accounts on Carousell
      • [Malaysia] Professional accounts on Carousell
    See all 1 sections
    • [Singapore] What is Carousell Plus?
    • Upgraded 'Me' Page
    • User Profile Guidelines and Username Policy
    • How do I change my username?
    • How do I change my registered email address?
    • How do I reset my password?
    See all 8 articles
  • Notification settings
    • How do I manage my push and email notifications?
    • I'm still not receiving email notifications
  • [Singapore] Carousell Garage
    • [Singapore] What is Carousell Garage?
  See all 6 sections
• 

  Buying

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  • [Singapore] Buyer Protection
    • [Singapore] Carousell official delivery partnership with Ninja Van for parcel drop-off & doorstep delivery
    • [Singapore] Live Auction
    • [Singapore] Carousell Global for Toys, Cards and Games – Returns and Refunds
    • [Singapore] Step-by-step guide on how to buy using Buyer Protection
    • [Singapore] What are the accepted payment methods?
    • [Singapore] Buyer Protection for Event, Local attractions & Transport tickets
    See all 9 articles
  • [Singapore] Certified
    • Certified Home Services
      • [Singapore] What is Certified Home Services?
      • [Singapore] Certified Services price list: Moving Services
      • [Singapore] Certified Services price list: Home Repair Services
      • [Singapore] Certified Services price list: Aircon Services
      • [Singapore] Certified Services price list: Renovation Services
      See all 6 articles
    See all 1 sections
    • [Singapore] Certified Luxury (Watches)
    • [Singapore] Seller Eligibility Criteria To Join The Certified Watches Program.
    • [Singapore] Seller's Reliability Checklist for Watches
    • [Singapore] Luxury Watch Brands in the Certified Luxury Watches Program
    • [Singapore] Carousell iPhone Store
    • [Singapore] Certified Mobile
    See all 9 articles
  • [Malaysia] Certified
    • [Malaysia]What is a Certified Mobile device?
    • [Malaysia] Promo Codes for Certified Phones
    • [Malaysia] Returns and Warranty for Certified Mobile
  • [Hong Kong] Certified
    • [Hong Kong] Certified Luxury (Watches)
    • [Hong Kong] Seller Eligibility Criteria To Join The Certified Watches Program
    • [Hong Kong] Seller’s Reliability Checklist for Watches
    • [Hong Kong] Luxury Watch Brands in the Certified Luxury Watches Program
  • Becoming an expert buyer
    • Expert Search Tips
    • For You: Explore a feed, curated just For You!
    • Best Match: Get better and relevant search results with our new search algorithm
    • Saved searches
    • How do I buy on Carousell?
    • What is “You May Also Like” ?
    See all 12 articles
  • Carousell Groups
    • Removal of Carousell Groups
  See all 6 sections
• 

  Selling

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  • [Singapore] CarouBiz
    • [Singapore] What is CarouBiz (Carousell For Business)?
    • [Singapore] CarouBiz: Subscriptions, Billings & Payments
    • [Singapore] Sharing your contact details as a Professional Account seller
    • [Singapore] CarouBiz: Moving subscriptions from App to Web
    • [Singapore] What are the CarouBiz tools and how do I use them?
    • [Singapore] CarouBiz tools: Video Listings
    See all 13 articles
  • [Hong Kong] CarouBiz
    • [Hong Kong] CarouBiz: Moving subscriptions from App to Web
    • [Hong Kong] What is CarouBiz (Carousell For Business)?
    • [Hong Kong] What are the CarouBiz tools and how do I use them?
    • [Hong Kong] CarouBiz tools: Video Listings
    • [Hong Kong] CarouBiz tools: Custom Collections
    • [Hong Kong] CarouBiz tools: Profile Cover Photo
    See all 9 articles
  • [Malaysia] CarouBiz
    • [Malaysia] What is CarouBiz (Carousell for Business)?
    • [Malaysia] CarouBiz tools: Video Listings
    • [Malaysia] CarouBiz tools: Custom Collections
    • [Malaysia] CarouBiz tools: Profile Cover Photo
    • [Malaysia] CarouBiz tools: Quick Reply and Auto Reply
    • [Malaysia] CarouBiz tools: 30-day and hourly listing insights
  • [Philippines] CarouBiz
    • [Philippines] CarouBiz tools: 30-day and hourly listing insights
    • [Philippines] What is CarouBiz (Carousell for Business)?
    • [Philippines] CarouBiz Billings & Payments
    • [Philippines] Cancelling your CarouBiz subscription
    • [Philippines] What are the CarouBiz tools and how do I use them?
    • [Philippines] CarouBiz tools: Video Listings
    See all 10 articles
  • [Taiwan] CarouBiz
    • [Taiwan] CarouBiz: Subscriptions, Billings & Payments
    • [Taiwan] What are the CarouBiz tools and how do I use them?
    • [Taiwan] CarouBiz tools: Video Listings
    • [Taiwan] CarouBiz tools: Custom Collections
    • [Taiwan] CarouBiz tools: Profile Cover Photo
    • [Taiwan] CarouBiz tools: Quick Reply and Auto Reply
    See all 8 articles
  • Seller tools: Bumps, Spotlight and more
    • What is Buyer Magnet?
    • What is Account 'Insights' dashboard?
    • What is the "Preferred" Badge?
    • [Malaysia] Sales and Service Tax (SST)
    • [Philippines] 12% VAT (Value Added Tax) starting 2 Jun 2025
    • What are Carousell Coins?
    See all 28 articles
  • Reply Quota for Sellers
    • [Philippines] Reply Quota for Sellers
    • [Malaysia] Reply Quota for Sellers
    • [Hong Kong] Reply Quota for sellers
    • [Singapore] Reply Quota for sellers
  • Listing Quota
    • [Philippines] Category-based listing quota for selected categories
    • What is Listing Quota
    • [Singapore] Category-based listing quota for all categories
    • [Hong Kong] Category-based quota for all categories
    • [Malaysia] Category-based listing quota for selected goods categories
    • [Hong Kong] Listing Quotas and Fees for Autos, Property & Services
    See all 9 articles
  • Listing management
    • What are Want-to-buy listings?
    • How do I appeal for a listing that got removed?
    • Tips on creating a fashion listing
    • We’re improving our categories!
    • How do I sell on Carousell?
    • Selling Tips!
    See all 28 articles
  • [Singapore] Sell to Carousell
    • [Singapore] Sell your Mobile devices to Carousell
    • Sell your Fashion items to Carousell
    • [Singapore] Sell your Luxury handbags to Carousell
    • [Singapore] Sell your Car to Carousell
  • [Malaysia] Sell to Carousell
    • [Malaysia] Sell your Luxury handbags to Carousell
    • [Malaysia] Sell your Mobile to Carousell
  • Selling preferences
    • Setting default delivery configuration for your ‘Buy’ button listings
    • Setting default meet-up preferences for your listings
    • [Hong Kong] How can I set delivery/order promo codes for buyers?
    • [Hong Kong] Free Smart Bumps for listings in selected category - Terms & Conditions
    • [Hong Kong] Categories you can list in with the ‘Buy’ button
    • [Singapore] My Sales page on desktop web
    See all 17 articles
  • [Singapore] Certified sellers guide
    • Certified Electronics sellers FAQ guide
    • Certified sellers guide to return and refund
    • Certified Electronics programme for sellers
    • [Singapore] Seller withdrawal timeline for Certified transactions
  • Others
    • [Indonesia] What is CarouBiz (Carousell for Business)?
    • What is Lifetime Earnings?
    • [Taiwan] Carousell Ltd. l Tax ID: 43815440
    • Can I sell my items internationally?
    • [Taiwan] Request Carousell sellers to disclose the business name and tax ID on your personal page
  See all 14 sections
• 

  Chats, ratings and reviews

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  • Chats
    • What can I do if the other party's account is suspended?
    • Guide to Chat Limits
    • [23 April 2025] Updates to Carousell’s Chat history retention policy
    • Understanding User Badges and Indicators in Chat: A Guide to User Profiles
    • What is "Rate chat"?
    • How do I chat with other Carousellers?
    See all 10 articles
  • Reviews
    • Carousell's Review Policy
    • How do I leave a review for a buyer or seller?
    • [Singapore] How do I leave a review for a buyer or seller for Home Services Categories?
    • Adding photos to your reviews
  See all 2 sections
• 

  Payments, shipping & post-purchase support

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  • [Singapore] Returns and refunds
    • [Singapore] How do I raise a return/refund request?
    • [Singapore] What happens when a refund/return request is raised?
    • [Singapore] Buyer Protection and Certified Refund Policy
    • [Singapore] Overview of Carousell’s dispute handling process
    • [Singapore] Step-by-step for buyers on how to proceed with a full refund with returns
    • [Singapore] Step-by-step for sellers after a full refund with returns decision has been ruled
    See all 7 articles
  • [Malaysia] Returns and refunds
    • [Malaysia] How do I raise a return/refund request?
    • [Malaysia] What happens when a return request is raised?
    • [Malaysia] Step-by-step for buyers on how to proceed with a full refund with returns
    • [Malaysia] Step-by-step for sellers after a full refund with returns decision has been ruled
    • [Malaysia] Buyer Protection and Certified Refund Policy
    • [Malaysia] Buyer Protection Dispute Handling and Returns
  • [Singapore] Buyer Protection
    • [Singapore] What is Buyer Protection?
    • [Singapore] What does Buyer Protection cover?
    • [Singapore] How to stay updated with your Carousell orders
    • [Singapore] My order is cancelled, how do I get my money back? How long does it take to get a refund?
    • [Singapore] How do I ship my items?
    • [Singapore] My payment failed, what should I do?
    See all 35 articles
  • [Malaysia] Buyer Protection
    • Cheaper PosLaju shipping rates on Carousell
      • [Malaysia] Shipping: How do I pack my item properly?
      • [Malaysia] Shipping: How to drop off my item with PosLaju?
      • [Malaysia] Shipping: How do I track the shipping status?
      • [Malaysia] Shipping: What should I do if my buyer selected PosLaju delivery but I delivered the item using a different courier?
      • [Malaysia] Shipping: What if l chose the wrong parcel size?
      See all 12 articles
    See all 1 sections
    • [Malaysia] What is Buyer Protection?
    • [Malaysia] What does Buyer Protection cover?
    • [Malaysia] Step-by-step guide on how to sell using Buyer Protection
    • [Malaysia] What are the accepted payment methods?
    • [Malaysia] My payment failed, what should I do?
    • [Malaysia] Shipping: What if my parcel gets lost?
    See all 33 articles
  • [Hong Kong] Buyer Protection
    • [Hong Kong] What is Buyer Protection?
    • [Hong Kong] What does Buyer Protection cover?
    • [Hong Kong] Step-by-step guide for sellers to sell with Buyer Protection
    • [Hong Kong] How to ship with Carousell Official Delivery?
    • [Hong Kong] Delivery fee for Carousell Official Delivery
    • [Hong Kong] Insurance coverage for Carousell Official Delivery
    See all 24 articles
  • [Taiwan] 7-ELEVEN Convenience Store Cash on Delivery
    • [Taiwan] 7-ELEVEN Cash on Delivery Buyer Process with Screenshot Guidance
    • [Taiwan] 7-ELEVEN Cash on Delivery Seller Process with Screenshot Guidance
    • [Taiwan] What is 7-ELEVEN Cash on Delivery and how does it work?
    • [Taiwan] How can I buy with 7-ELEVEN Convenience Store Cash on Delivery?
    • [Taiwan] How do I sell my items with 7-ELEVEN Convenience Store Cash on Delivery?
    • [Taiwan] How can I report a 7-ELEVEN Convenience Store Cash on Delivery dispute?
    See all 16 articles
  • Invoices
    • [Malaysia] Self-billed e-invoice for sellers
    • [Malaysia] Request for platform e-invoice
  See all 7 sections
• 

  Marketplace rules

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  • Guidelines
    • Listing rules
    • List of Concert Ticket Advisories
    • Concert & Event Ticket Policy
    • What is prohibited content on Carousell
    • What are Duplicate Listings?
    • Carousell Chat Guidelines
    See all 23 articles
  • Policies
    • Policies for Professional Accounts
      • [Singapore] Service Fee Policy for Home Services
      • [Philippines] Everything you need to know about the DTI E-Commerce Philippine Trustmark
      • Pay your service fee invoice early to receive free Coins and additional quotas
      • [Singapore] Carousell’s Service Fee Policy - General
      • [Hong Kong] Carousell's Service Fee Policy
      See all 8 articles
    See all 1 sections
    • Standard Terms for Carousell Plus
    • Our Commitment to Trade Compliance and Sanctions
    • [Singapre] Master Terms and Conditions – Carousell Certified Home Services Program
    • [Singapore] SLA for Carousell Certified Hime Services Program
    • [Singapore] Partner Eligibility Criteria for Carousell Certified Home Services Program
    • Third Party Code of Business Conduct and Ethics
    See all 54 articles
  See all 2 sections
• 

  Troubleshooting

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  • General
    • Carousell Group Bug Bounty Program
    • How to check if my IP address is blocked by Carousell
    • Encountering issues? Try these steps first
  • Android
    • What to do if your Carousell app has been crashing since 23 March 2021
    • I'm unable to update my Carousell app on Android
    • I’m not receiving Push Notifications (Android)
  • iOS
    • Why can't I update my app on iOS12?
    • I’m not receiving Push Notifications (iOS)
    • I’m unable to locate "Push Notifications" settings on Carousell
    • Carousell on my iPad is not on full screen
  • Web
    • I'm seeing an "Access Denied" or "Error 1006" page
    • I'm seeing "Mobile number does not match the IP address" when I'm trying to sign-up
  See all 4 sections
• 

  Carousell support

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  • Support inbox
    • What is Support Inbox and how can I use it?
  • Contact support
    • How do I contact the Support Team?
    • Why Am I Not Receiving Replies from Carousell Support?
  • Filing a report
    • Help! I got scammed on Carousell!
    • How can I report a user/listing?
    • How can I report a dispute with my transaction?
    • How can I report infringement of my rights?
  See all 3 sections